Hello Reader, This is my final letter for the year.As I write, I’m also planning for the year ahead. Thinking about it, this is actually the first time I’ve done this for myself rather than for an organisation that employs me. While we may never follow our plans exactly, taking the time to reflect and think ahead is always a good place to start. I want to share a few reflections, not just as a recap of my year, but as ideas I hope you’ll consider as we step into the new year. When I started...